At Circle B we understand that sometimes returns or exchanges are necessary. We have established policies and procedures to establish a fast, fair, and easy process to ensure your return or exchange goes smoothly. Also for any issue, including a return or exchange you can call anytime during our business hours and talk directly with Pat or Sean.
Our number is (585) 637-2530
Our Hours are (Eastern Time Zone):
1. Product must not show any evidence of wear and must be returned with all its original tags. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
2. Items must be returned within 30 days of date received.
3. Original shipping and handling charges are non-refundable.
4. Make sure the product is in its original packaging, (e.g. boot box). Boot and hat boxes must not be returned with tape or any other shipping labels on them, please make sure you prepare your return in a way that the boot or hat box is not damaged or a $10 fee will be applied to the refund.
5. From the time your item has been received in our warehouse, please allow up to 2 business days for your return to be processed. As soon as your return is received and processed you will receive an email confirmation.
6. If you purchased online and want to return it in a store, you may do so for a refund, an exchange or store-credit.
7. If you are exchanging we will ship your replacement item to you at no additional charge once per item per order. If an exchanged item needs to be exchanged again on the same order then a $15 fee will be charged.
To start a return simply log into your account and under your account go to My Tickets and start a new ticket stating the reason for the return and if you are requesting refund or exchange.